Role Title: IT Support Technician
Salary: £32,000 per annum
Contract: Full-Time
Location: Manchester (hybrid working available)
 

About British Cycling

British Cycling exists to bring the joy of cycling to everyone.

We have embarked on an exciting new journey, with a modernised commercial and events offering grounded in social impact and storytelling, harnessing the spotlight and inspiration of our athlete’s performance on the world stage, and our growing portfolio of major events.

We are working towards our three key priorities outlined in our strategy; to support and grow the sport to make cycling more inclusive and accessible, to lead on the world stage by winning and winning well, and to drive social impact by tackling inequalities through providing opportunities.

What will you be doing?

• Providing 1st and 2nd line IT support to colleagues across British Cycling, resolving incidents and service requests in a timely and professional manner.
• Troubleshooting hardware, software, device and access-related issues across a range of systems and platforms.
• Managing and prioritising support tickets, ensuring users receive clear updates and resolutions.
• Supporting new starters, internal role changes and leavers by setting up accounts, devices and access.
• Administering and supporting Microsoft 365, Azure Entra and device management platforms.
• Creating and maintaining knowledge articles, user guides and self-service resources to help colleagues get the most from technology.
• Assisting with IT projects, device deployments and service improvement initiatives across the organisation.
• Building strong relationships with colleagues and providing friendly, customer-focused support that helps keep the organisation running smoothly.

What we’re looking for:

• Experience working in an IT Service Desk, technical support or end-user support environment.
• Strong customer service skills with a passion for helping people and delivering an excellent support experience.
• Excellent communication skills and the ability to explain technical concepts in a clear and approachable way.
• Strong troubleshooting and problem-solving skills, with the ability to take ownership of issues through to resolution.
• Experience using Microsoft 365 technologies and modern device management tools.
• A proactive, organised approach with the ability to prioritise competing tasks in a fast-paced environment.

What are the perks?

• Competitive Salary 
• Cycle to Work Scheme
• Generous Holidays (25 days + bank holidays)
• Holiday purchase scheme
• Life Assurance
• Pension

How to apply

Send us your CV and a short cover letter outlining your interest in the role and why you feel you meet the criteria via the apply button below.

Applications close: 31st August 2026